Terms of service
GENERAL
1. This website, found under the https//www.thatchliving.co URL is operated by THATCH Living Ltd. References made to THATCH, ‘we’, ‘us’ and ‘our’ shall be deemed to be references to THATCH Living Ltd. References to ‘you’ and ‘your’ shall be deemed to be persons placing an order via this website or our other points of sale.
2. THATCH reserves the right to up-date and amended these terms and conditions at any time and without prior notice.
3. These terms and conditions also cover our emails and any other associated promotional material via this website or our other media channels
4. Any reference to ‘working day’ means Monday – Friday (Bank Holidays are not counted as a ‘working day’)
ORDERS & ORDERING
5. We currently accept payment by; Visa, Visa Debit, Maestro, Mastercard, AMEX, PayPal, Google Pay and Apple Pay.
6. It will be deemed that you have read and understood these terms and conditions prior to payment of any order placed with THATCH. Once payment has been made, this will constitute as your agreement to these terms and conditions.
7. By placing an order through our website, you are making an offer to THATCH Living Ltd to purchase the goods outlined in your order upon the terms described When you place an order, we will require your name, email address, credit/debit card, telephone and address details. These details are required in order to process your order request or to inform you of our acceptance of your order. Your email and/or mobile telephone number will be given to the carrier in order for them to send you your scheduled delivery details. THATCH will only contact you via either of these methods should there be a problem with your order.
8. After placing an order online, we will provide you with confirmation that your order has been received but this is not confirmation that your offer to buy the items has been accepted. Our contract for the sale of our goods will only exist once an order has been accepted, processed and dispatched to you.
9. Please note that we will be unable to meet any obligations as a result of;
a) Your payment is not authorised
b) The product you have ordered is out of stock
c) We have identified that there is an error in our product information or pricing
d) If force majeure means our couriers are temporarily unable to deliver as per schedule – a circumstance that is beyond the control of THATCH
PRODUCTS, PRICING & DECRIPTIONS
10. Discount Codes/Promotional Codes cannot be used in conjunction with any other offer(s), multiple discount items or items which are on sale.
11. All prices quoted on this website are accurate at the time of publication and are quoted in Pounds Sterling (£). Prices may be subject to change without notice.
12. No item supplied by THATCH is a toy or should be used as such. Silica Gel sachets and polythene materials can be used in the packaging of some of the items – careful attention should be given to their removal and disposal.
13. The product photographs, information, descriptions and dimensions are given in good faith and while we endeavour to provide all information as accurately as possibly, all such details are intended for informational and indicative purposes only. As the majority of the products are handmade and/or made from recycled or natural material, there will be slight variations in; dimensions, colour, finishes, distressing effects and degree of the aforementioned that will vary from product to product. Please remember that the colour of goods may vary slightly from that shown on the website due to the limitations or settings of monitors (calibration) and the device used to browse on. As a result, the product supplied may therefore vary from that shown on the website. This is by no means a fault and does not constitute as one.
14. THATCH cannot be held responsible or liable for the accuracy, usefulness completeness or availability of any information or for any photographic, technical or typographical errors or omissions contained on our web site or that is made in the processing or reproduction of this information. THATCH does not provide any warranties as to the accuracy or reliability of the information contained on its website.
15. THATCH are not liable for any injury, loss or damage that may arise from the use or misuse of any product purchased or for the results arising from the use of such products or of its product information.
CONTRACT CANCELLATION
16. Should you change your mind about an item that you have ordered and received, you are entitled under the Distance Selling Regulations to cancel your contract with us, provided that you notify us within 24hrs of receipt and return the item ‘as sold’ within 14 days.
17. Should you wish to cancel an order prior to dispatch, please contact ourselves on info@thatchliving.co
18. If your goods have already been dispatched, we are more than happy to offer an exchange or refund. All we ask is that you return the goods ‘as sold’ complete with original tags and packaging. With the exception of faulty or damaged goods, you will be responsible for the return cost, and the refund will be issued less the original shipping cost. Should you wish to order an exchange, this can be done as normal through our website. Shipping costs will be charged for.
LAW
19. The use of this website and these Terms and Conditions are governed by English Law and you agree to submit to the non-exclusive jurisdiction of the English Court. This does not affect your non-excludable statutory rights.
20. This website and our Terms and Conditions are designed for use within the United Kingdom and under UK law
21. The complete liability of THATCH under or in connection with the contract for supply of any product to which these conditions apply, shall not exceed the price paid for the product
COPYRIGHT
22. All the content of the pages on the website (including pictures, photographs, logos and other materials) represent the copyright of THATCH or its suppliers. The reproduction, modification, copying, circulation or incorporation of this material into any other material is, without prior consent from THATCH, strictly forbidden – with the exception of copying or printing content from the website that is intended for private, non-commercial use of good faith with the intention of placing an order with THATCH