Shipping policy
DELIVERY CHARGES AND OPTIONS
| Delivery Service | Price | Delivery Time* |
| Collection (Trawden, Lancashire) | Free | By Arrangement |
| Standard Delivery over £150 (UK Mainland) | Free | Up to 7 working days |
| Standard Delivery (UK Mainland) | £5.95 | 3 - 5 working days |
| Expedited Delivery (UK Mainland) | £8.50 | 2 - 3 working days |
| Northern Ireland | £8.95 | 3 - 7 working days |
| Ireland | £20 | 3 - 7 working days |
| Jersey & Guernsey | £8.95 | 3 - 7 working days |
| Isle of Man | £15 | Up to 6 working days |
* During periods of seasonal demand, delivery times may be subject to delays with our couriers. If uncertain, please check with ourselves at time of order.
• COLLECTION – If you live near BB8 8PF, you may collect from our premises. Simply select ‘COLLECTION’ at checkout. Collections can take place Monday-Friday 9am – 5.00pm or at weekend by prior arrangement and at our discretion. Please note that any “COLLECTED” order which is not collected and you subsequently cancel, will be refunded less a 15% handling charge.
• FREE STANDARD DELIVERY on orders of £150
(UK Mainland only & excludes Surcharge Postcode Areas)
• STANDARD DELIVERY (3-5 Working Days) – £5.95
(UK Mainland only & excludes Surcharge Postcode Areas)
• EXPRESS DELIVERY 48hr* (2 Working Days) – £10.00
(Special Postcode Areas can take 2-3 working days)
(Surcharge Postcode Areas may cost a little more)
• EXPRESS DELIVERY 24hr* (Next Working Day) – £15.00
(Special Postcode Areas can either be next day by close of business or up to 2 Working Days – contact ourselves to find out which applies to your postcode)
(Surcharge Postcode Areas may cost a little more)
*Orders must be received no later than 10am (Monday – Thursday) for dispatch from ourselves on the same day (excluding Bank Holidays), otherwise they will be dispatched the next working day – if however the next working day is Friday, a 24hr delivery will be made the following Monday and a 48hr delivery will be made the following Tuesday (with the exception of ‘Special Postcode Areas’). This also applies to orders placed on a Friday before 10am where a 24hr or 48hr delivery service has been requested.
SPECIAL POSTCODE AREAS – These areas will experience longer delivery times;
Scotland & Scottish Isles; AB10-16, 21-25, 32 6, 39 2, AB30, 31, 33-38, 41-45, 51-56, 63, AB39 3, DD8-9, DD10, DD11, DG1-9, DG10-16, EX16-23, 31-39, FK1, FK2-7, 8 1, 8 2, 9-14, FK8 3, FK15, 16, FK17-21, G63 0, 63 9, IV4-9, KA19 8, KA26, LD1-8, LL15-49, 51-78, PH8, 9, 12, 15, PH10, 11, 13, 14, PH16, PL10-19, 22-35, PO30-41, SY7-14, 22, SY15-21, 23-25, SY23.1-5, SY24.5, SY25.6, TD1-15 1, TD15 2, TR1-20, 26, 27, HS1-9, IV1-3, IV10-12, 15-20, 30-32, 36, IV13-14, IV21-28, IV40-56, KA27, KA28, KW1-3, 5-14, KW15, KW16-17, PA20-49, 62-78, PA80, PA60, 61, PH17-18, PH19-26, 30-44, 49, 50, ZE1-3
Northern Ireland, Isle Of Man & Isle Of Scilly; BT21-26, 29-35, 38-46, BT47-48, 49, 51-61, 62-65, 66-71, 74-77, 80-82, BT92-94, IM1-9 and 99, TR21-25
SURCHARGE POSTCODE AREAS – These areas are subject to a surcharge. The cost of carriage will be shown at checkout for; EC1-4, HS, IM, IV, KA27 – 28, KW, PA20-49, PA60-78, PO30-41, SE1, SE11, SW1, TR21-25, W1, WC1-2
INTERNATIONAL / GENERAL DELIVERY INFORMATION
1) We are able to deliver to; UK Mainland, Isle Of Wight, Scottish Isles, Northern Ireland, Ireland, Isle Of Man, Isles of Scilly and Channel Isles . For all other international deliveries outside of UK Mainland (including The Channel Isles), please contact ourselves via email providing delivery address details along with the items and quantities required in order for us to be able to provide you with a carriage quotation.
2) We aim to dispatch your order within 24hrs of being placed.
3) Orders placed over the weekend or on a Bank Holiday will be dealt with on the next ‘working Day’.
IMPORTANT INFORMATION REGARDING YOUR DELIVERY
4) All our orders are sent out via Courier on a ‘signed for’ service only and so will require a signature upon delivery. Our courier cannot therefore be instructed to leave goods in a ‘safe place’ should you not be in on the pre-notified day of delivery – as no claims can be accepted for goods lost or damaged if they have been left at your request.
5) We are unable to deliver to PO Boxes.
6) For credit card security reasons, the DELIVERY ADDRESS has to be the same as the BILLING ADDRESS
7) For EXP24h and EXP48h delivery service – Provided you have given us a valid mobile telephone number and/or e-mail address at the time of order, our courier will send you a notification of the day of delivery. At which stage you have various delivery amendment options available to change the delivery day/place. On the actual day of delivery our courier will notify you via text or e-mail of a one-hour delivery time slot. Even at this stage, you will still have the option to change your preferred day or place of delivery. (Depending upon the courier used for the STANDARD DELIVERY, 3-5 working Day Service, you may not necessarily receive a delivery notification).
8) If, despite being given the option to change your preferred delivery date and being given a one-hour time slot, you are still not there to accept delivery, our courier will make 3 delivery attempts in total before returning the parcel to ourselves. At which point, the return cost and re-delivery charges must be paid for by yourself. If the order is subsequently cancelled, it will be refunded less the original delivery cost along with the return carriage cost.